How much do I pay for shipping?

Nothing! Shipping is included in the price.

Can I track my shipment?

Yay, time to celebrate – it’s on its way! After we pass your order to the courier, we will send you a shipping confirmation email which will have a ‘Track Order’ button. This will take you directly to their website so you can follow the live tracking updates!

Help, my order may be missing or not delivered?

Remember, we have a long fulfillment process so as to be sustainable and have a minimal impact on the environment through low waste processes.

Think your order might be lost in transit? Although we are quoted 14 business days for delivery from our couriers from the date you receive your tracking email, sometimes life happens and they aren’t able to deliver within this timeframe. When this is the case, your tracking number may update to advise of a ‘delayed’ delivery date.

If your item still hasn’t been delivered within 14 days, please contact us and we can launch an investigation.

Is it overpriced?

Oh dear, you can definitely tell the ones who haven’t experienced the Doshdown themselves yet! We can promise you, the Doshdown is worth every penny. Gone are the days of shivering in thin jackets with no water or wind protection in them that you can’t quite justify throwing away - we ensure to source only the best possible materials for our versatile and cozy Doshdown Jackets so that they are designed to last! Once you are wrapped up in your warm, dry, windproof Doshdown from head to toe, you’ll know exactly what we’re talking about.

Remember, this is not just a jacket, but a sleeping bag too, giving you the freedom to be as free as a bird and 'doshdown' anywhere.

Are you stocked in any stores anywhere?

No, it’s just us!

Do you have a returns policy?

Only if your item arrives and is the wrong size and colour. As all items are manufactured to order we do not allow substitutions. However in the unlikely event your order has arrived in the wrong size or colour, you have 14 days to contact us. We will then work with you to get the right garment to you.

Care Guide

Been living, sleeping, and eating in your doshdown for 3 weeks non stop and only taking it off to go in the shower (hopefully!)? You can find all care instructions on the inner tag of your Doshdown, however standard care options for our Doshdowns are as follows:

  • Hand or machine wash in cold water
  • If machine washing, ensure a gentle cycle is selected
  • Use only mild detergents (approved for wool/ silk)
  • Avoid mixing with other colours
  • Do not tumble dry
  • Do not iron
  • Do not dry clean

However if you really want to best preserve the cuddliness and softness of the Doshdown for as long as possible, we recommend hand washing it in cold water.